Terms and conditions

Terms and Conditions for Purchase:

In these terms and conditions, the "Company" will mean - La Fortuna Gourmet - trademark of La Fortuna Gourmet Ltd. and the "Customer" will mean any person, firm, company or body which places an order with the Company. Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


General

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.


The Company shall make every effort to ensure that prices, details and sizes of products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to Company's acceptance at its sole discretion and stock availability.
The Company shall make every effort to ensure products displayed on the website are in stock. If from time to time products become out of stock, the Company reserves the right to offer alternative product/s to the Customer of similar value and style.
All orders are subject to confirmation of final availability and the Company reserves the right to reject the order in the event that any of the products or services requested is unavailable. In the event that we are unable to fulfill any of the products or services in your order we will notify you by phone or email.
Your offer to purchase made on https://lafortunagourmethk.com shall be subject to our sole discretion and may not be accepted subject to the availability of stock.
We reserve the absolute right to refuse any purchase and to refund any payment.

 

Privacy policy

 

We respect your privacy. Information you submit will never be sold to a third party or misused in any way.
When you buy from La Fortuna Gourmet Ltd you agree to join our mailing list. You can opt out of our mailing list at any time.
We use interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to "like" or "share" information from this website through these services you should review the privacy policy of that service.
To improve your experience on this website 'cookies' may be used. Cookies are an industry standard and most major web sites use them. You may refuse the use of cookies by selecting the appropriate settings on your browser.
This website uses Google Analytics. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We, La Fortuna Gourmet Ltd may use reports provided by Google Analytics to understand website traffic and usage. By using this website, you consent to the processing of data about you by Google for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie or disable JavaScript.


Delivery

YOU WILL ENJOY FREE DELIVERY SERVICE TO A SINGLE DESTINATION in HONG KONG.

International deliveris are available through express courrier DHL - UPS - FEDEX 
transport cost is calculate during checkout based on the KG weight and the destination of delivery.

Import duty rates for deliveries outside Hong Kong are subjected to the country of destination regulations on import and the cost is not included in the shipment or product price.

Prices are displayed internationally in real time exchange rate local currency but final payment at check-out is in HK$.

For a precise cost quotation of shipment and informations please contact us.

Free delivery service is limited to residential or commercial addresses within Hong Kong Island, Kowloon and the New Territories. There is no delivery service to sha tau kok, ta kwu ling, man kam to, mai po, lok ma chau, closed area, lo wu, po toi, tung lung chau, grass island, crooked island (kat o), tung ping chau, mui wo, lamma island, peng chau, cheung chau, tiai o, lantau island, restricted area and at the hotel guest rooms.
Delivery service is not available if there is no authorized or legitimate unloading area within 50 meters of the delivery address
Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted. In this event customers will be contacted to re-schedule delivery time.
We reserve the right to charge additional delivery cost if the customer is not present to receive the goods at the agreed time, incomplete/wrong address is provided or any change in address for the services to be delivered to.
In the event of unforeseen circumstances or Force Majeure (fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of Company), we will contact you by phone to arrange another delivery date.
We reserve the absolute right to decline delivery service.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

Warranty

We offer 24 months warranty on defect parts on the electronic and mechanicals or initial failure due to constructive production defect for the products listed in our Coffee grinder category, only for coffee grinders.

We offer 12 months warranty on defect parts on the electronic and mechanicals or initial failure due to constructive production defect for the products listed in our Espresso machine and Commercial machine category, only for espresso coffee machines, and commercial coffee machines.

Warranty service does not include cleansing services for the grinder and/or machine purchased.

Home use machine, single group and grinders warranty included is to be consider only off site, and if not due to improper use or negligence of use from the buyer.

Two and three groups espresso machines warranty is on site if not due to improper use or negligence of use from the buyer.

The buyer is responsible for ordinary use and ordinary well maintenance of the equipment.
In the event the equipment, coffee machine, grinders or accessory show problems or break down due to lack of ordinary maintenance and/or improper use, the buyer is responsible for the full price charge and labour of repair during the whole warranty period as well.

Warranty is not transferable to another person, if the machine is sold second hand to somebody else the warranty will be void.
Any improper use of the machine or grinder or other accessory equipment will void the warranty of the item purchased.

Any unauthorised modifications or self-repair from the buyer, such as opening the machine or grinder without consent from the seller or any use of no original or not brand original specific parts will void the warranty of the item purchased.


Payment

All product prices listed are in HK dollars.
Your purchase made on www.lafortunagourmethk.com shall be subject to our sole discretion and may not be accepted subject to the availability of stock.
To provide secure online commerce transactions, we employ Internet's Secure Sockets Layer (SSL) technology. It encrypts your personal information, including credit card number, name and address, so that it would not be read as the information travels over the Internet.
We reserves the right to change the payment terms for any order without prior notice.

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Payment by bank transfer, major credit cards, Apple pay and other circuits are accepted.



Return Policy

The goods may be returned and exchanged within 7 days from the date of the order subject to the following conditions:
- Supported by valid original receipt or invoice.
- Items should remain unopened and in its original packing (if applicable).
It is the customer responsibility to check the condition and quantity of all goods when taking delivery. All claims must be lodged with our customer service hotline +852 3752 4131 at the time of delivery. Failure to do so may result in our rejection of any claim.
Our return policy is not applicable for glassware or accessories after the receiver has acknowledged receipt of the goods.

 

Refund Policy

We have a 36 hours cooling time period policy in which you can ask a refund after your order is placed online and paid with credit card payment. This apply ONLY if the goods have not being already sent out and the order fulfilled.
In any case after this 36 hours cooling time period from your purchase time, orders and payments online will be considered confirmed and processed and no refund will be issue.
Goods sold and ship out or delivered are not refundable as a general term and condition.
But we can decide to issue a refund if we see this fit to the purchase case. 

Even if a refund is issued, a refund handling commission of 3.5% will be anyway always in any case withhold from the total refund. Plus if the refund is asked after shipment and we decide to issue it there will also be a shipment charge withhold, depending on each and every case.
It will be entirely to our discretion to quantify the handling charges for the shipment refund.
If your order qualified for refund then we will refund the payment minus the shipping charges we incurred in delivering your item if the item was delivered or minus handling charges if the item was not ship out.
In the case of a return of the goods, all products should be returned unused, unopened and in a re-saleable condition.

 

Governing Law

These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and the Customer and La Fortuna Gourmet Ltd agree to submit to the exclusive jurisdiction of the Hong Kong courts. La Fortuna Gourmet Ltd may revise these terms and conditions at any time without prior notice. If any dispute arises, La Fortuna Gourmet Ltd determination shall be final. Where these terms and conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.

 

Contact

Questions about the Terms and conditions should be sent to us at info@lafortunagourmethk.com

or at our hotline office +852 3752 4131 (Mon to Fri 9am - 6pm)